Frequently Asked Questions
Everything you need to know about shopping with VICI Collection.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with a tracking number to follow its journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Since we curate pieces from various designers, sizing can vary. We provide a specific size chart and fit notes on every product page to help you find your perfect match.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please double-check your shipping address and cart before completing your purchase.